Privacy Policy | Trelquina

1. Scope of this notice

Trelquina is an editorial publication and reservation-enquiry directory for resort accommodation. We treat the safeguarding of personal records, and openness about how we use them, as a core commitment at every point of contact.

This notice covers the collection, organisation, use, transfer, and protection of your information across every part of Trelquina, from browsing ratings to submitting a room request.

2. Categories of information gathered

Delivering accurate lodging information, verified reviews, and dependable enquiry handling requires us to process the following categories:

Identity and contact details: Your name, title, language preference, country or region, email contact, and telephone details provided during profile creation or enquiry submission.
Travel and room requirements: Check-in and check-out dates, room type and bedding choice, suite tier, dietary requirements, accessibility needs, and hotel loyalty references.
Payment verification data: Cardholder name, truncated card indicators, billing address, and transaction confirmation tokens handled by accredited payment processors. Full card numbers are never stored on Trelquina servers.
Device telemetry and technical metadata: Internet protocol address, browser and operating system version, referring URLs, regional time zone, device identifiers, and page interaction times.

3. Legal grounds and operational purposes

We rely on contractual performance, legitimate interests, statutory compliance, or explicit consent as our lawful grounds. Within those, records serve these purposes:

Handling enquiries: Relaying your dates and requirements to the property's reservations desk so it can answer with current availability.
Editorial personalisation: Presenting hospitality rankings and reviews aligned with the regions and property categories you browse.
Security and verification: Safeguarding digital infrastructure, validating the legitimacy of transactions, and shielding users from unauthorised profile access.
Service messages: Sending enquiry updates, confirmations, itinerary reminders, and necessary customer service notices.
Statutory adherence: Satisfying accounting disclosure, tax reporting, and other duties imposed by the jurisdictions in which we operate.

4. Authorised disclosures

We do not sell, rent, or lease personal identifiers to unconnected commercial parties. Transfers happen only under contractual safeguards, and only to the following categories of recipient:

Hospitality partners: Resorts receive the guest name, dates, and accommodation specifics strictly necessary to respond to a request or honour a reservation.
Accredited payment intermediaries: Where payment is involved, encrypted billing details are routed to PCI-DSS validated processing partners.
Technical infrastructure partners: Enterprise-grade data centres and delivery networks store encrypted backups to maintain uptime and disaster resilience.
Courts and regulators: Disclosure may follow a valid legal demand, court order, or regulatory mandate, or be necessary to protect someone's vital interests.

5. Cookies, storage, and analytics

We use cookies and local storage to recognise returning readers, retain display preferences, measure performance, and keep sessions intact. Browser settings give you full control over these, though disabling essential cookies will limit parts of the enquiry process.

6. Storage protection and retention

Layered administrative, technical, and physical controls protect records against unauthorised access, loss, alteration, or extraction. These include TLS 1.3 in transit, AES-256 at rest, segregated database clusters, and role-restricted credentials.

Retention lasts no longer than the enquiry, any related correspondence, audit obligations, or a statutory holding period demand. At expiry, records are erased permanently or anonymised irrevocably.

7. Rights and choices available to you

Depending on where you live, and after identity verification, you can exercise these rights:

Access and inspection: Obtain a portable copy of the personal records we hold and confirm how they are being handled.
Right to correction: Ask us to fix any record that is inaccurate, incomplete, or no longer current.
Erasure: Have your data removed once processing is no longer required by law or by the purpose it served.
Restriction: Pause processing activity while a record's accuracy or our legitimate interest is under review.

Your opt-out options

Control over the collection and use of your personal information rests with you. Where local law provides for it, the following choices apply:

Sale or sharing of personal information: You may opt out of the sale or sharing of your personal information with third parties where laws such as the CCPA/CPRA in California, or comparable legislation elsewhere, provide for it. While we do not sell personal information in the conventional sense, some data may be shared with trusted partners in order to provide or improve the service.
Tracking technologies: Cookies and similar tracking tools can be managed or declined via your browser configuration or the consent controls published on this website.
Marketing messages: Opt out of promotional messages and newsletters using the unsubscribe link in any communication, or by writing to us.
Consent withdrawal: Any consent you have given may be withdrawn at any point. Doing so does not render unlawful the processing that occurred before withdrawal.

Requests to exercise these rights, or to opt out, can be sent to [email protected] or submitted through our contact form.

8. Changes to this notice

This notice may be refined periodically in line with legal or architectural change. Any material modification is reflected on this page with an updated date, and further use of the service constitutes acknowledgement.